Me: "id like to request a new number so i can have my records updated with my correct name and gender"
"ok what number do you have?"
Me: *gives my number*.
"yep thats the one we have on our system"
Me: Right so i'd like to request a new one.
"okay! so what is your new number?"
Me: I.. no i mean i need to request you get a new number from PCSE.
"Ah alright, well if you can submit that form with PCSE and let us know"
Me: No, i mean it states you have to request it. There is no form for me.